Return policy : 3DLaval.caonline website Store If you are not completely satisfied with your purchase of ink cartridge or laser toner cartridge, please contact us within 30 days of the delivery date to provide an exchange or refund of unused items. For other items, exept electronic items, we only exchange the defective items within 30 days of purchase. For electronic items, 3DLaval.ca covers 14 days of warranty for defective items. The rest of the warranty is covered by the manufacturer. The invoice of the item and its original packaging are required for any exchange or refund. Please keep the receipt as proof of purchase to enforce guarantees on products. Any exchange or return can be made in person, within 30 days from the date of purchase, at the 3DLaval.ca store in Laval. Make sure you have your bill handy and please, bring back the original packaging. 3DLaval.ca will not pay the shipping cost of any item returned, unless a prior agreement with respect to items purchased online . Contact us to establish an agreement. If you wish to cancel an order that has already been shipped, please note that shipping charges still apply. We do not accept returns or refunds of items other than the ink cartridges and laser toner cartridges. Except if the item is faulty. Note that any item modified or altered can not be returned or exchanged. At all times, 3DLaval.ca reserves the right to refuse any returns or exchanges.